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Membership FAQ

The North Carolina Zoo Society is your bridge to more than a Zoo visit. We make you a partner in the Zoo’s global efforts to support:

  • Animal Well-being
  • Conservation
  • Education
  • Field Work
  • Research
  • ...and, we welcome you into a family that cares about nature. 

What should I do if I lose my membership card?

For a replacement Membership Card you can call Membership Services 336.879.7250 or see a Membership Services representative at Lane #6 at either of the Zoo entrances.  The fee for a replacement card is $5.00.

When can I start using my membership?

Your adventures at the North Carolina Zoo can begin as soon as we receive payment. Please note the following information about processing and activation times.

  • If you purchased your membership on Zoo grounds: Your membership is active right away. You will receive a receipt that will serve as a temporary membership card that you can use at the North Carolina Zoo until your permanent card arrives in the mail.
  • If you purchased your membership on-line: You can begin entering the Zoo as a member right away. Just print your email confirmation/receipt and bring it with you when you visit the North Carolina Zoo or simply show it at the Members-Only express entry gate on your mobile device along with a photo ID.
  • If you purchased your membership on through the mail or over the phone: Your membership will be active within seven (7) working days of us receiving it in our office. If you would like to visit before your membership card arrives in the mail, call the North Carolina Zoo Society office at 336.879.7250 Monday-Friday 8 am-4 pm, and you will be issued a day pass or confirmation email.

How long is my membership valid?

Memberships are valid for one year from time of purchase; they are not based on the calendar year.

How do I get my membership card?

Your Membership Card will be mailed to you. You will receive it within 10 to 12 working days from the date we receive your payment.

Can I visit the Zoo without my card?

Yes, if you forget your card you can proceed to the Members-Only express entry lane # 6 at either entrance. Photo ID is required. However, please be sure to take your membership card with you when you visit one of our reciprocal zoos, it will be required.