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Zoo Rules
Certain rules must be followed while you are visiting the Zoo. These rules have been developed for the safety of visitors and the Zoo's animals.
Prohibited Items
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Rules
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The North Carolina Zoo is a Smoke-free facility. Smoking is restricted to outside Park gates. Visitors who wish to smoke may present their daily admission receipt for express re-entry.
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There are no refunds or rain checks offered due to animal availability or weather conditions.
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We do not allow pets except for service animals. Visitors who wish to bring animals into the Zoo as service animals are asked to bring them to the Visitor Services Office located at each entrance's welcome center. If you have questions, please contact us before bringing your animal to the Zoo.
We discourage visitors from bringing pets and leaving them in parked vehicles. Distressed pets will be removed from vehicles.
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Please keep the Zoo clean by placing all litter in the proper trash and recycling receptacles.
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Do not cross fences or railings. Exhibits and enclosures are designed to protect visitors and animals from harm.
- Costumed characters are not allowed at the Zoo unless the person is:
- under contract with the NC Zoo or NC Zoo Society
- participating in a Zoo, age-specific activity.