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Visitor Needs
First Aid
First Aid Stations are located at both entrances. The Zoo employs Emergency Medical Technicians during Park hours. Individuals allergic to stinging insects are encouraged to bring their epinephrine kit with them. The Zoo is unable to provide over-the-counter medicines at its first aid stations. Sunscreen and headache medicine can be purchased at the gift shops.
Rangers
Any uniformed Zoo staff is available to answer visitors questions. Park rangers patrol the Zoo and can help with medical emergencies, locating a lost child, or directions. Visitor Center offices are located in the Akiba Market and North America Plaza. Stop by to receive general visitor assistance or to check the lost and found.
Water Fountains
Water fountains are located throughout the Park. See Park Map.
ATMs
The Zoo has two ATM locations. One ATM is located inside the Wilderness Café in the North America Plaza and the other is located in the center of the Park inside the Junction Springs Cafe.
See Park Map.
Lost and Found
Report the lost item to any Park Ranger. To reclaim found items, please go to the Visitors Service Office. Visitors will be asked to give a description of the item and it's last known location. If you have exited the Park and need assistance, please call 336-633-7541.
Phone Service
The North Carolina Zoo is located at the base of the Uwharrie Mountains which limits cell phone service by some providers.
Lockers
The Zoo has a limited number of lockers for rent on a daily basis. The North America entrance has 18 lockers that measure 16" wide x 23" high x 30" deep and are $1 for the day. Lockers are also located outside the Africa entrance to the right of the ticket booths. These lockers are 16” wide x 23” high x 30” deep and we have 36 of these that rent for $1 a day. Lockers are available on first-come, first-serve basis.